From the field
Everything here runs in production, every day, inside real operations. It is described by the kind of business it serves rather than by name; clients appear on this page only with their permission.
Most of what we build falls into one of five shapes.
Selling on every marketplace without a bigger team
The problem
A business selling on its own site plus eBay, Amazon, Shopify, or Facebook Marketplace ends up with the same product typed into four places, stock that disagrees with itself, and orders arriving in four inboxes. Growth means hiring someone to copy and paste.
What we build
- One catalogue that pushes listings to every channel and pulls orders back into one queue.
- Photograph a product once; AI writes the listing, matches it to the right category, and sets the price from live comparables.
- Inventory that updates everywhere the moment something sells anywhere.
- Shipping labels, tracking, and customer notifications from a single screen.
- Repricing, relisting, and stale-stock rules that run on their own.
What changes
Listing goes from a backlog measured in days to minutes. A two-person team runs a catalogue that used to need a department.
Every call answered, every message read
The problem
Small businesses run on the phone, and the phone is answered by whoever is free, which is often nobody. Voicemails go unreturned, callers go to the next name on the list, the inbox fills with enquiries nobody has triaged, and the owner has no idea what was said on the calls that were answered.
What we build
- An AI receptionist on the existing number: answers, quotes, books, confirms by text, hands off to a human when it should.
- Every call transcribed and summarized into a feed the front desk scans instead of passing messages.
- Email, website, and text enquiries read, sorted, and landing in the same queue as calls, with a draft reply ready for the ones that need a person.
- Follow-up emails and texts that go out on time: quote sent, quote chased, appointment reminded.
What changes
No call unanswered, no email sitting for days, no message relayed by hand. The owner reads a summary of the day instead of reconstructing it from the inbox.
Paperwork that moves itself
The problem
Quotes, invoices, intake forms, drawings, contracts, compliance records. Every one of them is opened, read, re-typed somewhere, stamped or signed, filed, and chased. It is the work that takes the evenings.
What we build
- Incoming email and attachments read, classified, and filed where they belong; invoices to accounting, forms to intake, the rest to the right person.
- Forms and templates filled from data the business already holds.
- Stamps, signature blocks, and version marks applied in one pass instead of page by page.
- Long documents summarized so the summary is read first and the source only when needed.
- All of it on the business's own machines and accounts; nothing leaves their control.
What changes
An afternoon of handling becomes a few minutes of checking. The records are more consistent than they were by hand.
The state of the business without asking anyone
The problem
The numbers exist, spread across accounting, sales, scheduling, and a spreadsheet someone updates on Fridays. Decisions get made on feel because assembling the real picture takes a week.
What we build
- The five numbers that actually run the business, agreed first, then pulled automatically.
- A dashboard for the daily glance and a written weekly report, emailed, for the longer look.
- Alerts when a number moves outside its normal range.
- A private assistant that reads the owner's inbox, drafts the replies, keeps the list of what they owe people, and prepares them for the day.
What changes
The owner opens one screen in the morning and knows. Nobody compiles anything.
Data the organization can defend
The problem
Membership rolls, registries, archives, case files. When the asset is the data, a spreadsheet with six copies is a liability: nobody knows which is current, who changed what, or who is allowed to see it.
What we build
- A data model designed with the people who will use it.
- Intake and import tools so the data goes in clean and stays that way.
- Access rules and audit trails written down and enforced.
- Search and reporting that make the data useful, hosted where the organization decides.
What changes
One source of truth, with governance built in rather than bolted on.
1. A conversation
Thirty minutes about what you run and what hurts. Free.
2. Discovery
On site when it helps. Ends in a fixed quote before anything is built.
3. The build
In stages. Each one runs in your real operation before the next begins.
4. Running it
We keep it running, watch it, and improve it. Your data stays yours.
Tell us what hurts.
Three sentences is plenty. We reply within a business day.
Get in touch